We're here to help. Whether you have questions about our content, need customer support, or are looking for responsible gambling resources — this page has everything you need to reach the right people quickly.
For content-related queries, factual corrections, and partnership enquiries
Wei Jian Loh — Head of Content
8 years covering online gaming, iGaming regulation, and casino strategy across Southeast Asia.
editorial@96m-sg.com
Response Time
Within 2 business days
Accepted enquiries:
For account issues, deposits, withdrawals, and game-related queries — contact 96M directly
96M's official player support team operates around the clock, every day of the year. For any issue directly related to your 96M account — including deposit failures, withdrawal delays, bonus eligibility, or technical problems — please contact 96M directly via one of the channels below.
Live Chat
Fastest response — typically under 2 minutes
Email Support
Detailed queries & formal complaints
Convenient mobile support channel
You'll be directed to 96M's official platform. Live chat is available inside your account dashboard.
Gambling should be entertainment, not a source of financial stress. Know the signs and use available tools.
Recognising the warning signs early is the first step toward getting help. Be honest with yourself if any of these apply:
96M provides built-in responsible gambling tools accessible from your account settings. These are free to use and take effect immediately:
If you or someone you know is struggling with problem gambling, these organisations offer confidential, professional support. Please reach out before the situation becomes unmanageable.
National Council on Problem Gambling (NCPG)
Singapore's primary government body for problem gambling prevention and intervention.
📞 Helpline: 1800-6-668-668 (toll-free, 24/7)
Gamblers Anonymous Singapore
A fellowship of individuals who share their experience, strength, and hope with each other to recover from problem gambling.
If you're struggling, please reach out before it gets worse. Help is available — and it's free.
Full transparency about how this site operates and earns revenue
This site — 96M SG (96m-sg.com) — contains affiliate links. When you click a link and register or deposit on the 96M platform, we may earn a referral commission from the operator. This is how we fund our editorial work and keep the site free to use.
Importantly, this does not affect the cost to you in any way. Your registration experience, bonus eligibility, and terms with 96M are identical whether you arrive via our links or directly. We do not receive a cut of your deposits or losses.
Our editorial team maintains full independence from our commercial relationships. The content published on 96M SG — including reviews, guides, and analysis — is based on our genuine, first-hand assessment of the platform. No partner has the ability to influence, alter, or suppress our editorial findings.
We only promote platforms we believe offer genuine value to Singapore players. 96M has been evaluated against our internal quality criteria covering game library depth, payment reliability, bonus fairness, and customer support responsiveness.
Last updated: March 2026
Who we are and what we cover
96M SG (96m-sg.com) is an independent editorial site covering the 96M online casino and sports betting platform for Singapore players. Our content — including reviews, game guides, promotions coverage, and responsible gambling information — is researched, written, and reviewed by Wei Jian Loh and the 96M SG editorial team.
We are not the operator. Decisions made based on our content are the sole responsibility of the reader. Gambling involves financial risk and is not suitable for everyone. Please read our responsible gambling section above before playing.
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